Here you will find answers to the most common questions about shipping, returns, sizes, and payments. Can't find what you're looking for? Write to us on WhatsApp at +39 389 6435426 or at info@migotex.it.
Shipping
Where do you ship?
We ship to Italy and all countries in the European Union. You can also choose free in-store pickup at our shop at Corso Umberto 6 in Licata (AG), by selecting it at checkout.
How much is shipping?
In Italy, shipping is free for orders of €80 or more; below this threshold, the fee is €9. In European Union countries, shipping starts from €29, and the exact amount is shown to you at checkout, before you pay. All prices include VAT.
How long does it take for my order to arrive?
We prepare orders within 2 business days of confirmation. Delivery takes approximately 2-7 business days in Italy and 5-12 business days in European Union countries.
How can I track my shipment?
When the package is shipped, you will receive an email with the tracking code and updates on the order status. You can also check it in the Orders section of your account.
Which couriers do you use?
We entrust shipping to Poste Italiane, BRT, or DHL, choosing the courier best suited to the destination.
Can I pick up my order in store?
Yes, pickup at our store in Licata is free: choose the pickup option at checkout. We will notify you when the order is ready.
Returns and refunds
Can I return an item?
Yes. If you are purchasing as a consumer, you have 14 days from receipt to cancel the purchase, without having to provide any reason.
How do I request a return?
Click on "Request a return" at the bottom of any page on the site or open the Orders section of your account, select the items, and confirm. You can also write to us at info@migotex.it or via PEC at migotexsas@legalmail.it.
What condition must the items be returned in?
Items must be intact, unused, with tags and labels still attached and in the original packaging, and must be sent back within 14 days of the return request. Return shipping costs are at your expense, except for defective, non-compliant, or incorrect products.
When will I receive my refund?
We will refund you within 14 days of when you notify us of your cancellation, including standard delivery costs, using the same payment method used for the purchase. We may wait to receive the package, or proof of shipment, before issuing the refund.
I received a defective or incorrect item: what should I do?
Write to us as soon as possible at info@migotex.it, preferably with some photos. We will replace the item or refund you, and the return shipping costs will be at our expense. All products have a 24-month legal guarantee of conformity.
Sizes
What sizes do you carry?
We carry clothing and accessories for babies and children, from size 0 to 16 years.
How do I choose the right size?
Sizes are indicated in months or years and refer to the child's approximate age, but the fit can vary from brand to brand. If you have any doubts, write to us on WhatsApp at +39 389 6435426, indicating the child's age, height, and weight: we will recommend the most suitable size.
What if the size doesn't fit?
You can return the item within 14 days of receipt, following the return instructions, and place a new order in the correct size. For formal wear, we recommend ordering a little ahead of the event date.
Orders and payments
What payment methods do you accept?
We accept credit and debit cards, digital wallets, and PayPal. The available methods are shown at checkout. Payment is made over a secure connection.
Can I get an invoice?
Yes. Write to us at info@migotex.it before shipping, indicating the order number and your details (name or company name, address, tax code, and, if purchasing with a VAT number, VAT number and SDI code or PEC). After shipping, it is no longer possible to issue the invoice.
Do the prices include VAT?
Yes, all prices and shipping costs indicated on the site include VAT.
Contacts
How can I contact you?
You can write to us at info@migotex.it, call us at 0922 773069, or write to us on WhatsApp at +39 389 6435426. We respond to emails within one business day.
Do you have a physical store?
Yes, Migotex has been in Licata since 1973: you can find us at Corso Umberto 6, 92027 Licata (AG). You can visit during opening hours or write to us on WhatsApp to schedule an appointment.
