Refund policy
Right of withdrawal
If you buy as a consumer, you have the right to withdraw from the contract within 14 days of the day on which you, or a third party designated by you, take physical possession of the goods, without giving any reason and without penalty.
For an order with several items delivered separately, the period starts on the day you receive the last item.
How to withdraw
To withdraw, simply inform us of your decision with a clear statement before the 14-day period expires, using one of these channels:
- Email: info@migotex.it
- Certified email (PEC): migotexsas@legalmail.it
- Registered letter: MIGOTEX di Infantino Ignazio & C. S.a.s., Corso Umberto 6, 92027 Licata (AG), Italy
You may use the model withdrawal form at the bottom of this page, but it is not mandatory: any clear statement is fine. To meet the deadline, it is sufficient for you to send your communication before the period expires.
Online withdrawal: you can also withdraw directly from the website, without writing an email. Click "Request a return" at the bottom of any page or open the Orders section of your customer account, select the order and the items to return and confirm the request: you will immediately receive an automatic confirmation. If you placed your order using only your phone number, use the link in the order confirmation text message.
Returning the goods
You must return the goods within 14 days of the date on which you informed us of your withdrawal. The goods must be returned intact, unused, with all tags and labels still attached and in their original packaging.
The direct cost of returning the goods is borne by you, except where the product is defective, not as described or wrong, in which case we bear the cost.
You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Return address: MIGOTEX di Infantino Ignazio & C. S.a.s. – Corso Umberto 6, 92027 Licata (AG), Italy.
Refund
We will refund all payments received from you, including standard delivery costs, without undue delay and in any case within 14 days of the day on which we are informed of your withdrawal. If you chose a type of delivery other than the least expensive standard delivery we offer, the additional costs are not refundable.
The refund is made using the same means of payment used for the purchase, unless otherwise agreed, and at no cost to you. We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent them back, whichever is earlier.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to goods made to measure or clearly personalised at your request, nor to sealed goods which are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery.
The right of withdrawal is granted only to consumers, i.e. natural persons acting for purposes outside their trade, business or profession. It therefore does not apply to purchases made with a VAT number in the course of business.
Legal guarantee of conformity
All products sold are covered by the 24-month legal guarantee of conformity provided for by the Italian Consumer Code (Legislative Decree 206/2005) for purchases made by consumers.
In the event of a lack of conformity you are entitled, free of charge, to have the goods brought into conformity by repair or replacement and, in the cases provided for by law, to a price reduction or termination of the contract. To use the guarantee, write to info@migotex.it attaching proof of purchase and, if possible, photos of the defect.
Damaged, defective or wrong products
Please check your order on delivery and contact us as soon as possible if you find defects or damage, or if you received an item different from the one ordered. We will replace or refund it, and the return costs will be borne by us.
Dispute resolution
If you have any problem, please contact us first: we always look for a direct solution. If a dispute is not resolved, you may turn to the ADR (alternative dispute resolution) bodies listed in the competent national registers. The European ODR platform was discontinued by the European Commission in July 2025 and is no longer available.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: MIGOTEX di Infantino Ignazio & C. S.a.s., Corso Umberto 6, 92027 Licata (AG), Italy – info@migotex.it – migotexsas@legalmail.it
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
____________________________________________
Order no.: ____________________
Ordered on: ____________ / Received on: ____________
Name of consumer(s): ____________________________________________
Address of consumer(s): ____________________________________________
Signature of consumer(s) (only if this form is notified on paper): ______________________
Date: ____________
Contact
MIGOTEX di Infantino Ignazio & C. S.a.s. – Corso Umberto 6, 92027 Licata (AG), Italy
Email: info@migotex.it – Phone: +39 0922 773069 – PEC: migotexsas@legalmail.it
VAT no. and Tax code 00112040845 – REA AG-87902
